Priner once again reinforced its commitment to delivering excellence by conducting the 2025 Net Promoter Score (NPS) Survey, a recognized indicator used to measure customer loyalty and satisfaction with the services provided. 

The results highlight the robustness of our operations, the consistency of our processes and the strength of our management, all sustained by the strong commitment of our teams. The company remained in the Quality Zone, achieving an average score of 73, reflecting a well-structured operation aligned with our organizational culture guidelines and focused on the quality of the solutions delivered to clients. 

The Infrastructure Business Unit achieved the maximum score of 100, reaching the Delight Zone. All other business units remained within the Excellence and Quality zones. 

This performance underscores the strength of integrated teamwork across areas, supported by high employee engagement, standardized operational routines and disciplined execution of activities. These elements are fundamental pillars in ensuring reliability, predictability and technical expertise. 

The survey also highlights the positive impact of investments in people development, leadership strengthening and the adoption of best management practices, resulting in a consistent, sustainable operation prepared to meet business challenges over time. 

The NPS 2025 data will serve as a strategic foundation for guiding new initiatives, reaffirming our commitment to continuous improvement, value creation for clients and the recognition of our professionals as the organization’s primary cornerstone.